To track an order log in to your account. THANK YOU for being our customer!

For other inquiries not answered in our questions below, please contact us through our support form.


Holiday shipping deadlines have passed, but you can still get a no-shop, no-ship, can't miss gift with our Email Gift Certificate. Email it to yourself, and you'll have something to print, wrap, and give!

THE STUDIO WILL BE COMPLETELY CLOSED from 12/22/11 through 1/4/12 ALL ORDERS placed between 12/21/11 through 1/4/12 will ship by 1/11/12. Please allow extra time for replies to all inquiries. HAPPY HOLIDAYS! :)

HOLIDAY DEADLINE
Shipping Method
Studio Production Time
Shipping Time
Total Delivery Time Estimate
Cost

DEADLINE
PASSED

FREE or USPS
Priority Mail
Shipping

Ships within 1-5 business days after the order is placed
2-7 business days
3-12 business days
(USPS will take longer near the holidays)
FREE
or $5 if order total is under $98
DEADLINE
PASSED
FedEx Ground Ships within 1-5 business days after the order is placed
1-7 business days 2-12 business days
(can vary near the holidays)
$8
DEADLINE
PASSED
FedEx 2 Day Ships within 1-3 business days after the order is placed (rush order) 2 business days 3-5 business days
(can vary near the holidays)
$30 (includes studio rush)
DEADLINE
PASSED
USPS Express Overnight Ships within 1-3 business days after the order is placed (rush order) 1 business day
2-4 business days
(USPS will take longer near the holidays)
$30 (includes studio rush)
DEADLINE
PASSED
FedEx Std. Overnight Ships within 1-3 business days after the order is placed (rush order) 1 business day
2-4 business days
(can vary near the holidays)
$45 (includes studio rush)

These times are estimates and are not guaranteed delivery dates. If you have not received your order within the time frame shown for the shipping method you selected, please contact us, and we will assist you. Once your order has entered the carrier's system, we have no control over the delivery of your order.

* Because we are too small to negotiate lower volume shipping rates, these prices are just enough to cover the cost of shipping via these expedited methods. We offer the studio rush as a courtesy to our time-pressed clients. Thank you for understanding!

Find quick answers to your questions below...

Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Who should I contact with questions about my international order?
Do you accept international orders?
Which countries do you ship to?
Can I check the status of my international order?
What is the international return policy?
Guarantees
30 Days Money Back Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you for wholesale inquiries?
How do I contact you?
Product Information
How can I make sure I get the right fit?
How do I care for my sustainable designer jewelry?
What is Gold Fill?


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