|
Please click on My Account + Order Status link on the upper right above to check the status of your order. For other inquiries not answered in our questions below, please contact us through our support form. We will answer all inquiries when the studio re-opens January 4, 2010. HAPPY HOLIDAYS! Turn-Around Time and Shipping Information We want to set accurate delivery expectations. We process orders Monday through Friday. Please take into consideration that orders may take longer to produce and ship during holiday seasons or due to other circumstances beyond our control. Use the chart below to determine the estimated delivery time for your order, which is the expected shipping time added to our studio production time. Shipping time begins after your order leaves our studio, generally 1-5 business days after your order is placed. PLEASE NOTE: Business days refer to weekdays - Monday through Friday. U.S. legal holidays are not counted as business days. These times are estimates and are not guaranteed delivery dates. If you have not received your order within the time frame shown for the shipping method you selected, please contact us, and we will assist you. Once your order has entered the carrier's system, we have no control over the delivery of your order.
* Because we are too small to negotiate lower volume shipping rates, these prices are just enough to cover the cost of shipping via these expedited methods. We offer the studio rush as a courtesy to our time-pressed clients. Thank you for understanding! Thank you for your continued support and patronage - we love making jewels for you! Find quick answers to your questions below... |